Talkdesk Reviews

About five years back, I had a great experience with TalkDesk at a different job. So, when I launched my own venture, I was really looking forward to teaming up with them again, especially since we were in dire need of a solid telecom setup.

During the sales pitch, I was promised that their system could meet all our business requirements. Sadly, that turned out to be a big letdown, and the mobile app is pretty much worthless. Over the last four months, we've managed to take maybe 10-15 calls through the app, while the rest just didn’t come through at all.

Getting support has been a real hassle, and when I finally decided to pull the plug and cancel the contract, it’s been crickets since then. This company feels like a shadow of what I once knew, and I’d seriously advise anyone to think twice before working with them.

Seriously, why do y'all keep rolling out updates every single month? It's like we gotta relearn everything from scratch each time. Just cut it out, please! STOP THE UPDATES, FOR REAL! The fact that we can't show we're busy after a call for as long as we need is just ridiculous.

what a disappointing journey. we tried out talkdesk for just a couple of months. the highlight was definitely the sales pitch - but after signing, it took ages and a lot of chasing to get the implementation rolling. support was lacking, the launch was a mess, and I wouldn't think about using them again.

I’m using this on a Mac, and while the app is named Callbar, it opens a window titled Talkdesk. It’d be nice if they could settle on one name and refresh the whole look. There’s no option to choose a specific headset, speakers, or mic like you can on Zoom, Webex, Teams, and pretty much every other communication platform out there. Plus, the app doesn’t track any call history, so you’d better take a screenshot if the call drops, 'cause otherwise, you won’t be able to find the number of the last caller.

Great concept, but the execution leaves a lot to be desired. In life, you often find yourself needing help or repairs, and I get that. Whether it’s your vehicle, home, computer, or software, it’s just part of the deal. What’s really frustrating is the amount of time it takes for their support team to even recognize a problem, let alone fix it. I’m just counting the days until our contract wraps up.

Troubles from the very start. Caller ID hardly functions, and throughout the COVID crisis, they wouldn't cut our licenses even after letting go of half the team that used the app. Customer service at its best, huh!

This tech ain't cutting it if you're running a multi-channel call center. Months after going live, TD still can't seem to stop calls from reaching agents who are already busy with another customer. The reporting is lacking; it gathers all the raw data, but turning that into client-ready reports is a real time sink. We opted for the premium SLA and support package, but the launch/CSM crew and tech support seem either short-staffed, lacking experience, or just not keen on helping out quickly. I wouldn't suggest this company to anyone juggling a multi-channel, multi-program setup.

Call quality is an issue about half the time (we're a global SaaS company). For every ticket we raise about call quality, you just point fingers at the customer's WiFi. It's pretty absurd in 2020 to assume that most of your users are having call quality problems because of their internet connection. Personally, after trying out two different dialers, I believe the real problem lies with your network providers or local hubs—something you seem unwilling to be open and honest about.

Talkdesk has proven to be an excellent resource for our business. The customer support team is consistently accessible and eager to assist. We can handle calls effortlessly thanks to the user-friendly and customizable dashboard. The reporting features are decent, though they can get a bit tricky at times because various filters can have different interpretations.

Using Talkdesk has really lightened our workload. I just completed the Talkdesk Academy and picked up a lot about reporting and how to get around TD. The videos were super clear and quite useful!

What began with such potential has turned into a constant struggle with a really subpar support setup.

On the phone, it ranks among the top contact center systems, but sadly, the reporting has taken a step back.

As for the omnichannel experience—just skip it. Their live chat is the worst, and they seem clueless about resolving issues that pop up.

They had a good thing going, but then they just dropped the ball.

TalkDesk really stands out as a more dependable option compared to what we had before. However, they could definitely work on the Dashboard Page's functionality since it's been acting a bit glitchy recently.

Since the pandemic hit, Talkdesk has been a super useful tool for me, especially with so many folks on my team working from home. I've managed to keep delivering top-notch customer service to my clients, and there’s been no drop in quality at all!

Talkdesk has truly made it easier for my team to handle calls and jot down notes in Salesforce, while also gathering historical data. In general, the system operates smoothly and is user-friendly for both agents and management. One aspect I wish could be improved is their data and reporting feature - it's pretty simple for generating reports over a long period, but if I want to quickly check how many calls we've received today, I end up clicking through way too many filters. It was simpler before they shifted all the reporting to Explore, but all in all, it remains a robust and mostly straightforward system, and I’d definitely recommend it.

We've been using Talkdesk for roughly 9 months and haven't run into any problems. The tools are user-friendly, and the interface is straightforward. The reporting customization and dashboard setup options are fantastic. No gripes here, and I'd definitely suggest it to others!